FAQs

I’m embarrassed, my space is a MESS! Do I need to tidy up before?

Believe me, no judgement here - we’ve all been there before. Leave the mess to us, so we can make the magic happen!

What does the general process involve?

+ Virtual Consultation: Discuss frustrations & desired goals
+ On-site Visit #1: Declutter & Reorganise
+ On-site Visit #2: New Product fitout
+ On-site Visit #3: Custom Labels & Final Touches

Do I need to be present at the start?

Yes please! Crucial to have your full attention at the beginning to ensure decluttering process runs smoothly and efficiently.

Can I pay after?

We ask that a 50% deposit be made prior to start. Then remainder of balance prior to last in-home visit. This includes any shopping reimbursements or additional work.

Can I continue to help after decluttering process?

While we are happy to get to work by ourselves, you are more than welcome to help.
We just ask that you adhere to the process in order to maximise time.

Should I purchase items beforehand?

We know it’s exciting just thinking about the change around the corner, but please hold off purchasing anything prior to decluttering process. We can reassess what will work best after.

How long does it usually take?

Each project is different and is quoted accordingly. However, an average-sized project generally covers work over 2-3 separate on-site visits to allow for customisation.

Will you throw away my things?

While we have no doubt you’ll feel lighter letting go of any old and unused items, we respect your belongings and will only have a suggested “relocate” or “giveaway” pile for you to approve.

I have confidential paperwork – will I need to move prior?

Rest assured your privacy is important to us and we will handle with care & respect.